品管圈活动在降低门诊药房调剂差错中的成果分析  

Analysis of Results of Quality Control Circle (QCC) in Reducing Dispensing Errors

作　　者：邹国盛[1] 潘霞[1] 林宁[1] 

机构地区：[1]广东省广州市广东省第二人民医院,广东广州510317

出　　处：《中国医药指南》2013年第18期406-407,共2页Guide of China Medicine

摘　　要：目的探讨开展品管圈活动对降低门诊药房调剂差错率,提高门诊药房服务质量的效果。方法将品管圈的管理理论、方法、技能等运用于降低门诊药房调剂差错的质量管理中,逐个解决工作中存在的问题。比较开展品管圈活动前后的调剂差错率。结果门诊药房调剂差错率从2012年8月的0.518%下降至2012年11月的0.092%,二者有显著性差异(P<0.01)。结论品管圈活动可能有助于减少门诊药房调剂差错,提高门诊药房服务质量,值得推广。Objeetive To analyze the results of QCC in reducing dispensing errors and improving service quality of outpatient dispensary. Methods Theories, methods and technics of QCC were implemented to reduce dispensing errors, and problems in the outpatient dispensary were solved literally. Error rates of dispensing were compared before and after the implementation of QCC. Results Error rate of dispensing was reduced distinctly from 0.518% in August 2012 to 0.092% in November 2012（P〈0.01 ）. Conclusion QCC may reduce dispensing errors and improve service quality of outpatient dispensary. QCC is worthy of recommending.

关 键 词：品管圈 门诊药房 调剂差错 服务质量 

分 类 号：R197.3[医药卫生—卫生事业管理]