医院门诊志愿服务形式及管理模式探讨  

Exploration of Voluntary Service in Outpatient and the Management Mode

作　　者：秦越萃[1] 冯蔚如[1] 朱会耕[1] 

机构地区：[1]复旦大学附属华山医院门诊部,上海市200040

出　　处：《现代医院管理》2013年第4期52-54,共3页Modern Hospital Management

摘　　要：医院门诊引入社会志愿者资源,着力解决医疗服务领域中的社会问题,提升服务品质,改善医患关系,满足患者多层次的服务需求,已成为各级各类医疗卫生机构的共识。从门诊志愿者队伍建设以及志愿服务形式、日常管理体系等方面进行全面探讨。It has been the consensus of various medical health institutions at all levels that social volunteer re- sources should be introduced in hospital outpatient, no effort be spared to solve social problems in medical service, service quality should be upgraded, doctor-patient relationship be improved and patients＇ requirements of multi-level service satis- fied. The authors make the overall discussion of team construction of volunteers in outpatient, voluntary service styles and daily management system.

关 键 词：志愿者 门诊 志愿者评估体系 志愿者管理 

分 类 号：R197[医药卫生—卫生事业管理]