外科门诊病人挂错号现象的原因分析与管理对策  

Reason analysis and management countermeasures of surgical outpatient hangs the wrong number phenomenon

作　　者：张桂兰[1] 

机构地区：[1]江苏省苏北人民医院门诊外科,扬州市225000

出　　处：《护理实践与研究》2013年第16期84-85,共2页Nursing Practice and Research

摘　　要：目的:分析外科门诊病人挂错号的类别及原因,提出整改措施,减少病人挂号错误的发生率。方法:采用抽样与问卷调查相结合方式,以2010年第2季度门诊外科的病人挂号数量作为统计样本,对病人挂错号的种类及原因进行归纳总结。结果:门诊病人挂错号的原因主要包括病人自身、挂号工作人员以及其他间接因素三方面,并对此提出了相应的整改措施。结论:通过提高对病人普及医学常识的宣传力度、提升挂号工作人员的医学专业水平及优化挂号流程的相关措施,2011年门诊外科挂错号的百分比下降到0.83%,较2010年同期下降了84%。Objective： To analyze the reasons and categories of wrong registration of outpatients, recommend rectification measures, reduce the incidence ef wrong regis .t（afion, thus shorten the treatment time of patients. Methods：Sample survey method combined with questionnaire survey was adopted in this arti- cle,the number of patients registered of outpatient surgery in the second quarter from April to June in 2010 was taken as the statistical sample, the categories and reasons of wrong registration were summarized. Results： The main reasons for the wrong registration of outpatients include patient＇s own factors, factors of registered staff and some other indirect factors. In view of these reasons, corresponding rectification measures were recommended. Conclusion ： By the meas- ures of improving propaganda of popularizing medical knowledge for patients,raising the medical level of registered staff and optimizing registered process, tile percentage of wrong registration of outpatient surgery in 2011 decreased to O. 83% which declined hv 84 percent camnared with the same period in 2010.

关 键 词：门诊 挂号 管理 

分 类 号：R47[医药卫生—护理学]