农村饮水安全工程用水户满意度评价——以江苏北部地区为例  

Water Users' Satisfaction Evaluation of Rural Drinking Water Safety Projects——Taking the Northern Jiangsu Province for Example

作　　者：张力[1] 陈菁[1] 陈丹[1] 孙伯明[1] 吴鑫[1] 李根[1] 

机构地区：[1]河海大学水利水电学院南方地区高效灌排与农业水土环境教育部重点实验室,南京210098

出　　处：《中国农村水利水电》2013年第9期63-66,共4页China Rural Water and Hydropower

基　　金：国家自然科学基金项目(51079041);江苏水利科技重点项目(2011562822);江苏高校优势学科建设工程资助项目

摘　　要：从用水户的角度出发,引入顾客满意理论,研究提出了农村饮水安全工程用水户满意度评价方法,包括指标体系、权重确定方法和综合评价方法。以江苏北部地区典型工程为例进行问卷调查和计算分析,指出了工程建设与运行管理中的薄弱环节,并提出了针对性建议。Access to safe drinking water is vital for human health and development. China has been investing in a massive construction of drinking water infrastructure because safe drinking water is not available to its rural population. The effective management is a key factor on the sustainable operation of these infrastructures. Based on the customer satisfaction theory, a water user＇s satisfaction e- valuation method is proposed including the index system, weight value calculation and comprehensive evaluation method. A case study of several typical projects in the north of Jiangsu Province illustrates the methodology. The weaknesses and problems in the construction and operation management of these projects are analyzed on the calculation of water users＇ satisfaction indicators. This paper also puts forward some corresponding suggestions.

关 键 词：农村饮水安全工程 用水户 满意度评价 可持续运行 

分 类 号：TV213[水利工程—水文学及水资源]