THREE ASPECTS ON SOLVING QUEUING SERVICE SYSTEM IN SHANGHAI WORLD EXPO  

作　　者：Jifa GU Shanying XU Yong FANG Kan SHI Benfu LV Geng PENG Bo WANG Li SONG Rong XIE 

机构地区：[1]Academy of Mathematics and Systems Science,Chinese Academy of Sciences [2]School of Management,University of Chinese Academy of Sciences [3]School of Management,Shanghai University of Science and Technology [4]Institute of Image Communication and Information Processing,Shanghai Jiaotong University

出　　处：《Journal of Systems Science and Systems Engineering》2013年第3期340-361,共22页系统科学与系统工程学报（英文版）

基　　金：supported by the 973 Research program entitled "Studies on the perception and law of social collective behaviors under the hybrid information network",which was sponsored by the Ministry of Science and Technology of China

摘　　要：This paper analyzes the queuing problem that was experienced during the Shanghai World Expo of 2010. The queuing problem will be discussed at three levels. The three levels include the physical, psychological, and social aspects of the queuing problem. The collective behavior of visitors is studied through analyzing the information from the different sources, such as, the network of electronic eyes, the evaluation platform based on mobile phone system and the Internet. A hybrid information network technology is implemented. Based on the Wuli-Shili-Renli （WSR） system methodology, a new theoretical analysis framework for the queuing problem is proposed.This paper analyzes the queuing problem that was experienced during the Shanghai World Expo of 2010. The queuing problem will be discussed at three levels. The three levels include the physical, psychological, and social aspects of the queuing problem. The collective behavior of visitors is studied through analyzing the information from the different sources, such as, the network of electronic eyes, the evaluation platform based on mobile phone system and the Internet. A hybrid information network technology is implemented. Based on the Wuli-Shili-Renli （WSR） system methodology, a new theoretical analysis framework for the queuing problem is proposed.

关 键 词：Shanghai world expo queuing system PSYCHOLOGY satisfactory 

分 类 号：O226[理学—运筹学与控制论] F713.83[理学—数学]