专家门诊预约挂号影响因素分析  

Analysis of Influencing Factors of Expert Outpatient Appointment Registration

作　　者：王昊[1] 许春红[1] 刘龙秀[1] 单红伟[1] 

机构地区：[1]南京医科大学第一附属医院,江苏南京210029

出　　处：《中国医院管理》2013年第10期33-35,共3页Chinese Hospital Management

摘　　要：目的初步探讨影响专家预约挂号率的原因及相应对策。方法以SPSS 13.0软件分析2012年4月—2013年1月专家门诊情况与预约挂号率的关系。结果不同门诊时间(季度、周别、午别)、不同专科、不同专家、不同门诊级别以及挂号率与号源使用率对专家门诊预约挂号率均有影响。结论影响专家门诊预约挂号率的因素是多方面的,需采取综合措施,加强医院核心竞争力才是根本。Objective To preliminarily investigate the influencing factors of expert outpatient appointment registration rate and countermeasures. Methods Analyzing the relationship between the hospital expert outpatient service situation from April 2012 to January 2013 and the appointment registration rate with SPSS13.0 software. Results The influencing factors include time of expert outpatient service, clinical professional, expert itself, experts＇ title, registration rate and source utilization rate. Conclusion There are a variety of factors, which affect the appointment registration rate. It is suggested to take comprehensive measures for an increase in the appointment registration rate. To strengthen the hospi tal core competitiveness is the fundamental.

关 键 词：专家门诊 预约挂号 医院 

分 类 号：R197.3[医药卫生—卫生事业管理]