比较视野下的旅游公共服务质量  

On Tourism Public Service Quality from Comparative Perspectives

作　　者：张德勇[1] 梅晓蒙[2] 

机构地区：[1]中国社会科学院财经战略研究院 [2]中国社会科学院研究生院财经系,北京100024

出　　处：《北京第二外国语学院学报》2013年第9期10-15,共6页Journal of Beijing International Studies University

基　　金：国家社科基金重大招标项目"全面提升旅游业发展质量研究"(项目编号10zd&051)的阶段性研究成果

摘　　要：我国现阶段的旅游公共服务供给尚不能与日益增长的市场需求相匹配,旅游公共服务质量亟待提高。西方发达国家旅游公共服务经过长久发展日趋完善和有效,对我国有很大的借鉴意义。本文先对旅游公共服务质量的含义提出自己的观点,然后对不同服务内容、存在形态的旅游公共服务分别作国际间的比较,介绍国外经验,最后指出我国旅游公共服务质量在哪些方面有待提高并提出政策建议。In China at present, the supply of tourism public service can not yet match the growing market demand. It＇s urgent to improve the quality of tourism public service. After long-term development, tourism public service in Western developed countries has become increasingly comprehensive and effective, which has great significance for China to improve its tourism public service quality. Firstly, the paper puts forward our own viewpoints of tourism public service quality. Then, based on the classification by service contents and existing forms, the paper compares tourism public service quality in China with that in other countries and introduces their practices. At last, the paper points out what China needs to do for improvement and proposes relevant policy recommendations.

关 键 词：公共服务 旅游公共服务质量 

分 类 号：F59[经济管理—旅游管理]