产科门诊实施一站式免费产前筛查护理服务模式应用研究  

Application of One-step Free Prenatal Screening Nursing Care in Obstetrics Outpatient

作　　者：肖超群[1] 贾蓓[1] 朱嘉钰[1] 吴小丽[1] 杨土银[1] 李思思[1] 冯晓兰[1] 张军[1] 

机构地区：[1]南方医科大学南方医院妇产科,广东广州510515

出　　处：《护理学报》2013年第20期17-19,共3页Journal of Nursing（China）

基　　金：国家重点基础研究发展计划(973)(2012CB966502);广州市科技计划攻关项目(11A72121169)

摘　　要：目的研究一站式免费产前筛查护理服务模式在产科门诊中的应用效果,以优化产科门诊免费产前筛查就诊流程,提高孕妇满意度。方法采用随机数字表法抽取2012年4—5月按普通产科门诊产前检查流程就诊的100例孕妇作为对照组;2012年6—7月采取一站式免费产前筛查护理服务模式就诊的100例孕妇作为观察组,护士在1间专门诊室内独立完成核实信息、挂号、开单、抽血等服务。比较两组孕妇就诊等候时间及满意率。结果一站式免费产前筛查护理服务模式缩短了孕妇就诊等候时间,提高了工作满意率(P<0.01)。结论实施一站式免费产前筛查护理服务模式,能显著改善孕妇免费筛查的就诊环境、非医疗等候时间,大大提高孕妇及家属的满意度。Objective To optimize the procedures of free prenatal screening nursing service in obstetrics outpatient, and to improve patients＇ satisfaction. Methods One hundred patients from April to May 2012 in obstetrics outpatient accepting routine prenatal screening were selected as control group and experiment group included another one hundred patients from June to July 2012 receiving one-stop free prenatal screening nursing service, which involved nurses finished all the nursing procedures such as information checking, registering, billing and blood drawing in one room. Results Patients＇ waiting time during information checking, registering, billing and blood drawing was significantly shortened and patients were obviously more satisfied （P〈0.01）. Conclusion One-stop service to optimize the procedures of free prenatal screening is proved to be effective for shortening patients＇ waiting time and improving patients＇ satisfaction.

关 键 词：产前筛查 门诊 一站式服务 

分 类 号：R473.71[医药卫生—护理学]