山东省城乡居民对基本公共卫生服务满意度的对比分析  

Comparative study on residents' satisfaction to the basic public health service between urban and rural areas in Shandong province

作　　者：刘亚囡[1] 秦雪[1] 刘博[2] 袭燕[3] 李士雪[1] 

机构地区：[1]山东大学公共卫生学院社会医学与卫生管理研究所,济南250012 [2]上海市浦东新区疾病预防控制中心传染病防治与消毒管理科,上海200136 [3]山东省卫生厅,济南250012

出　　处：《山东大学学报（医学版）》2013年第10期105-109,共5页Journal of Shandong University:Health Sciences

摘　　要：目的了解山东省城乡居民对基本公共卫生服务的满意度差异。方法采取分层抽样和随机抽样相结合的方法,对山东省4 900个重点服务对象进行满意度问卷调查,采用非参数两样本独立检验分析城乡居民满意度是否存在统计学差异。结果农村居民对基本公共卫生服务的整体满意度高于城市,农村高血压患者满意度较城市高,城市老年人对医务人员技术水平和服务态度的满意程度较农村老年人低,城市孕产妇对医疗机构环境和设施满意度相对较低。结论加大对城市居民的宣传力度,加强培训,提高城市基层医疗卫生机构医务人员的整体素质,在基础设施和环境建设上对重点人群有所侧重。Objective To analyze the difference of people＇s satisfactory with the basic public health service between ur- ban and rural areas in Shandong province. Methods This study questionnaired 4 900 target objects using random sam- piing and stratified sampling methods. The nonparametric two-independent-samples test was used to explore whether the residents＇ satisfaction between urban and rural areas had significant differences. Results This study showed that the overall satisfaction of rural residents was higher than that of the citizens. The rural hypertensive patients＇ satisfaction level was higher than that of the citizens＇. Besides, the elder in city had a lower level of satisfaction with the technical merit and service attitude of the medical staff than that of the elder in country, and the maternal in city also had a low level of satisfaction on the environment and facility. Conclusion It is important to enhance propaganda to the citizens and strengthen the training of public health workers in order to increase their overall quality. What＇s more, we should improve the infrastructure and environment and lay emphasis on the focus crowd.

关 键 词：基本公共卫生服务 满意度 城乡对比 山东省 

分 类 号：R197.1[医药卫生—卫生事业管理]