中国消费者组织质量社会监督职能的消费者评价——基于我国宏观质量观测数据的实证分析  

Consumers'Evaluation of Chinese Consumer Organizations' Social Supervision Function Related to Quality: Based on Empirical Analysis of Chinese Macro-Quality Observation Data

作　　者：范锐敏[1] 

机构地区：[1]武汉大学质量发展战略研究院

出　　处：《宏观质量研究》2013年第2期120-128,共9页Journal of Macro-quality Research

基　　金：国家社科基金重大项目(11&ZD158);科技部公益性行业科研专项(201210117;201310202);"十二五"国家科技支撑计划项目(2011BAK06B06)资助

摘　　要：消费者组织的质量社会监督职能是一种外部监督。按照运行的全过程,可分为事前监督、事中监督和事后监督。我国当前质量安全事件频发,但消费者组织的质量社会监督职能发挥不力。根据武汉大学质量发展战略研究院2012年宏观质量观测数据,研究者对我国消费者组织的质量社会监督职能进行实证分析得出:我国消费者组织还未完全被消费者知晓,且其事前质量公共教育监督职能还没有有效满足民众的需求;事中协助政府实施质量监督的职能也未能充分发挥;其组织还没有成为消费者质量救济的有效维护者。同时,我国消费者组织的质量社会监督职能发挥作用存在地区不平衡问题。针对这些结论,本研究提出建议:通过电视媒介和公众网络等多样化形式拓宽宣传渠道,采取多种质量教育方式增强消费者组织的质量公共教育社会监督职能,变革消费者组织与政府质量部门的合作方式,大力构建便民的质量侵权纠纷救济机制。The consumer organizations＇ social supervision function of quality is an external supervision. In the light of the operating period, it can be categorized as supervision in advance, supervision during the process,and afterwards supervision.Although many accidents related to quality security have happened these days, the consumer organizations~ social supervision function of quality is still in a weak position.According to the data from macro-quality observation conducted by Wuhan University Institute of Quality Development Strategy in 2012, the empirical analysis of consumer organizations~ social supervision function of quality indicates that the public is not fully aware of the current consumer organizations and consumers organizations＇ forwards supervision of public education have not effectively met the requirements of Chinese citizens; the function of helping the government to carry out the quality supervision during the process has not been fully realized; the organizations have not been the activists of protecting quality for consumers. Meanwhile, the consumer organizations~ social supervision function of quality differs from various regions. Suggestions can be advised based on these conclusions, it is necessary to widen the publicity channels by different manners such as televisions or the internet, enhance the consumer organizations ~ social supervision function of quality by applying different education methods, change the way how consumer organizations and the government coordinate with each other, establish a consumer-oriented structure to resolve the quality tort disputes.

关 键 词：消费者组织 社会监督 质量 

分 类 号：F203[经济管理—国民经济]