体检中心首诊护士职业素质和沟通能力的培养  

作　　者：朱兆霞[1] 宋丽[1] 辛英[1] 胡丽[1] 刘娜[1] 

机构地区：[1]山东泰安解放军第88医院体检中心,271000

出　　处：《中国疗养医学》2013年第11期1050-1051,共2页Chinese Journal of Convalescent Medicine

摘　　要：目的通过体检中心首诊护士职业素质和沟通能力的培养,提供人性化、优质健康体检服务。方法培养良好的心态;培养扎实的体检知识、技能、礼仪,规范文明用语;变被动服务为主动服务;培养灵活的组织协调和应变能力。结果经过收集调查结果,对首诊护士服务的满意度达到95%以上。结论只有不断地提高首诊护士各种能力,赢得服务信任,才能赢得市场,为医院带来更大的社会效益和经济效益,为人们带来健康。Objective To cultivate occupational qualities and communication competence of initial diagnosis nurses at physical examina- tion center so as to provide humanized and good quality physical examination service.Methods Good attitudes were developed.Solid physi- cal examination knowledge, skills, and etiquettes were cultivated.Civilized words were regulated.Passive service turned to be positive service. Flexible organization and coordination and strain capacity were developed. Results After collecting the survey results, it was found that the degree of satisfaction for initial diagnosis nurse service reached 95%.Conclusion Only by continuously improve various capabilities of ini- tial diagnosis nurses can we win the service trust, win the market share, so as to bring greater social and economic benefits for the sanatori- um, and bring health for people.

关 键 词：体检中心 首诊护士 职业素质 能力 

分 类 号：R47-4[医药卫生—护理学]