品管圈活动在提高急诊住院患者满意度中的应用  

Application of quality control circle for improving emergency patient satisfaction

作　　者：徐艳[1] 朱金兰[1] 毕玉红[1] 

机构地区：[1]江苏省苏北人民医院急诊科28病区,扬州市225001

出　　处：《护理实践与研究》2013年第22期22-24,共3页Nursing Practice and Research

摘　　要：目的:探讨品管圈活动前后急诊住院患者满意度的变化。方法:我科2012年8月开始建立品管圈,确立提高急诊住院患者满意度为主题,对活动前满意度低的原因进行分析,拟定实施对策,并将活动前后患者满意度进行对比分析。结果:品管圈活动后,急诊住院患者满意度得到提高。结论:品管圈活动是提高急诊住院患者满意度的有效方法。Objective：To explore the change of emergency patient satisfaction before and after the application of quality control circle.Methods：Established quality control circle since August 2012,and established the theme as improving emergency patient satisfaction,analysis of the causes of low satisfaction and compared the situation before and after the measure applied.Results：After the application of quality control circle,the emergency patient satisfaction was improved.Conclusion：The application of quality control circle is the effective way of improving emergency patient satisfaction.

关 键 词：品管圈 满意度 管理模式 

分 类 号：R473[医药卫生—护理学]