在线纠纷解决机制的困境和对策  

The Dilemma of ODR and Its Solutions

作　　者：郑世保[1] 

机构地区：[1]郑州轻工业学院政法学院,河南郑州450002

出　　处：《法律科学（西北政法大学学报）》2013年第6期190-197,共8页Science of Law：Journal of Northwest University of Political Science and Law

基　　金：2012年度国家社科基金项目"电子民事诉讼行为研究"(12BFX063);2012年度司法部国家法治与法学理论研究项目"网上争议解决机制研究"(12SFB2031);郑州轻工业学院博士科研基金资助项目

摘　　要：ODR机制作为一种新生的纠纷解决方式,其在解决小额的、当事人间物理距离遥远的网络民事纠纷方面具有特别优势。而ODR机制存在着受理案件的有限性、提供救济方式的有限性、技术工具的双刃性等价值定位缺陷;存在着信任性不足、接近性难等实务利用缺陷;存在着程序被滥用、实践标准混乱等制度设计缺陷。ODR机制价值定位存在的缺陷是ODR本身所固有的,无法克服;实务利用缺陷和制度设计缺陷则可以通过相应的对策予以消减甚至消除。ODR mechanism, as a new dispute resolution, has a special advantage in the settlement of civil disputes concerning network that arises between the parties physically distant. As to ODR mechanism, concerning cases are limited, remedies limited, double - edged features of the technology tools because its defects of value orientation. It is short of trust and has defects in proximity difficulties in the practical use. There exist abuse of the program and institutional design flaws such as confused practice standards system. The value orientation of ODR defects is inberently in ODR mechanisms itself and can not be overcome, if the ODR mechanisms overcoming these defects, then ODR may lose its value advantage. Its defects and institutional design flaws may be abated and even eliminated by the practical use of appropriate measures .

关 键 词：在线解决纠纷机制 小额民事纠纷 民事纠纷解决机制 

分 类 号：F713.36[经济管理—产业经济]