某县医院开展第三方患者满意度调查的实践与体会  

Practice and Experience on Patient Satisfaction Survey by Third-Party in One County Hospital

作　　者：宋昌稳[1] 徐忠伟[1] 郭晨蔚[1] 孟龙[1] 

机构地区：[1]金乡县人民医院,山东济宁272200

出　　处：《中国卫生质量管理》2013年第6期79-81,共3页Chinese Health Quality Management

摘　　要：在某县医院,探索并建立了第三方患者满意度调查评价机制。指出第三方调查为患者和医院的良好沟通搭建了桥梁,督促医院不断改进医疗服务质量,提升了医院整体形象。Taking a county hospital for example,the paper explored and established a evaluation mechanisms on patient satisfaction survey by third-party.The third-party survey built a good communication bridge for patients and hospitals,and urged hospitals to continue improve health care quality and enhance the overall image of the hospital.

关 键 词：患者满意度调查 第三方 县医院 

分 类 号：R197.32[医药卫生—卫生事业管理]