标准操作程序在医院收费窗口中的应用  

Application of SOP to Cashier in the Hospital

作　　者：李晗[1] 杨文博 王骁希 

机构地区：[1]甘肃省中医院,甘肃兰州730050 [2]兰州市中医医院

出　　处：《西部中医药》2013年第10期58-60,共3页Western Journal of Traditional Chinese Medicine

摘　　要：对标准操作程序概念进行介绍,并以甘肃省中医院住院处收费窗口办理入、出院手续为例,认为医院收费窗口实施标准化操作程序对提高工作效率、提高窗口执行力以及节约人力资源成本等具有重要意义。The concept of standard operation procedure （SOP） was introduced by taking hospitalizing and dis- charging procedure in cashier of admission office in Gansu Provincial Hospital of Traditional Chinese Medicine. SOP implemented in cashier was important in improving work efficiency and the window execution as well as sav- ing the cost of human resources.

关 键 词：医院 收费窗口 标准操作程序 

分 类 号：R197.3[医药卫生—卫生事业管理]