基于用户满意度的数字资源影响要素研究  

Research on the Influencing Factors of Digital Resources Based on User Satisfaction

作　　者：张卫东[1] 王毅[1] 

机构地区：[1]吉林大学管理学院,吉林长春130022

出　　处：《情报理论与实践》2013年第12期83-88,共6页Information Studies:Theory & Application

基　　金：教育部人文社会科学青年项目"图书馆;档案馆数字化服务融合研究"的成果之一;项目编号:12YJC870032

摘　　要：通过关键事件技术获取用户感知视角的数字资源影响要素,并通过实证研究进一步分析数字资源影响要素的重要性与用户满意度的对比,以期更好发现数字资源的系统质量维度、服务质量维度和内容质量维度中的不足,促进数字资源建设和服务的不断改进和创新,提高数字资源用户的满意度。Using the critical incident technique, this paper obtains the influencing factors of digital resources from the perspec- tive of user perception. The paper further compares the importance of the influencing factors of digital resources with user satisfaction through empirical study, and attempts to better find out the shortages of digital resources in the system quality dimension, service quality dimension, and content quality dimension. The paper aims at promoting the continuous improvement and innovation of digital resources construction and service and increasing the satisfaction of digital resources users.

关 键 词：数字资源 影响因素 用户满意度 

分 类 号：G203[文化科学—传播学]