LESSONS FOR THE US SYSTEM OF FINANCIAL ARBITRATION： A RESPONSIVE EMPIRICAL EXPLORATION OF ARBITRATION AND OMBUDSMAN SERVICES  

作　　者：Shahla F. Ali 

机构地区：[1]Assistant Professor, at Faculty of Law, University of Hong Kong, Hong Kong, China.

出　　处：《Frontiers of Law in China-Selected Publications from Chinese Universities》2013年第4期651-688,共38页中国高等学校学术文摘·法学（英文版）

摘　　要：The United States largely relies on a system of arbitration to handle retail consumer financial disputes. This approach has undergone significant challenges in recent yearsparticularly in light of recent abuses of consumer credit arbitration mechanisms. This paper reports on the result of a non-randomized smalLn survey which we label the ＂Financial Dispute Study＂ aiming at evaluating the relative effectiveness of two major approaches to financial dispute resolution -- arbitration and ombudsman services. Nearly a hundred survey questionnaires were distributed to financial dispute resolution practitioners throughout the world. A total of forty-eight arbitrators and ombudsmen from East Asia, North America, Europe, the Middle East and Africa responded. In the Study the participants were asked how practitioners viewed the level of satisfaction, settlement rate and perceived increase or decrease in the use of the given method of financial dispute resolution -- whether arbitration or ombudsman service.The United States largely relies on a system of arbitration to handle retail consumer financial disputes. This approach has undergone significant challenges in recent yearsparticularly in light of recent abuses of consumer credit arbitration mechanisms. This paper reports on the result of a non-randomized smalLn survey which we label the ＂Financial Dispute Study＂ aiming at evaluating the relative effectiveness of two major approaches to financial dispute resolution -- arbitration and ombudsman services. Nearly a hundred survey questionnaires were distributed to financial dispute resolution practitioners throughout the world. A total of forty-eight arbitrators and ombudsmen from East Asia, North America, Europe, the Middle East and Africa responded. In the Study the participants were asked how practitioners viewed the level of satisfaction, settlement rate and perceived increase or decrease in the use of the given method of financial dispute resolution -- whether arbitration or ombudsman service.

分 类 号：X322[环境科学与工程—环境工程] F832.4[经济管理—金融学]