一体化服务开架模式下的“找书难”问题及解决对策研究  

Study on the Issue of ''Finding the Book Difficult" under the Integrated Service Mode by Open-Shelves and Its Solutions

作　　者：孙书霞[1] 黄婧[2] 刘霞[1] 

机构地区：[1]首都师范大学图书馆,北京100089 [2]北京师范大学图书馆,北京100875

出　　处：《图书馆建设》2013年第12期55-57,62,共4页Library Development

基　　金：北京市教委项目“基于总分馆制及信息共享空间的学科分馆及学科服务研究”的成果之一,项目编号:PHR201108159

摘　　要：在一体化服务开架模式下,图书馆的"找书难"问题日益突出,给读者利用图书馆资料带来障碍,成为直接影响图书馆服务可信度的关键因素之一。图书馆应重视"找书难"问题,设专人负责;建立有效的反馈机制,制定明确的规范流程;实施全面质量管理,完善和补充规章制度;开展专项调查研究,改善图书资料的可获取性;引进新技术手段,解决或缓解"找不到书"问题。Under the integrated service mode by open-shelves, the issue of ＂finding the book difficult＂ in libraries ere increasingly prominent, It creates obstacles for users in using library materials, and has became one of key factors of impacting the reliability of library services. Libraries should pay great attention to the issue of ＂finding the book difficult＂, and set persons specially accountable for it; establish the effective feedback mechanism, and made the clear specification process; implement the total quality management, and improve and supply rules and regulations; carry out special investigations, and improve the accessibility of library materials; introduce new technologies to solve or alleviate the problem of ＂missing book＂.

关 键 词：高校图书馆 一体化服务 图书丢失 

分 类 号：G252[文化科学—图书馆学]