旅游节庆活动志愿者绩效管理体系设计——以南宁国际民歌艺术节为例  

System Design for the Performance Management of Volunteers in Tourism Festival Activities——Taking Nanning International Folk Song Arts Festival as an example

作　　者：邓娟娟 钟颖[2] 鄂筱曼[2] 

机构地区：[1]南宁市西乡塘区区委,广西南宁530003 [2]广西财经学院,广西南宁530003

出　　处：《广西财经学院学报》2013年第6期89-95,共7页Journal of Guangxi University of Finance and Economics

基　　金：广西教育厅科研项目"大型会展活动学生志愿者绩效管理体系及能力提升模式设计"(201106LX497)

摘　　要：运用现代人力资源绩效管理的思想和方法,以南宁国际民歌艺术节为例,对旅游节庆活动志愿者的管理进行了研究。通过访谈调查和实地跟踪调查,分析民歌节志愿者工作中的绩效管理问题,构建民歌节志愿者绩效管理组织架构,在此基础上,以"片区负责人—团队负责人"层级为例,设计绩效管理体系五个环节工作内容和绩效管理指标体系。Taking Nanning International Folk Song Arts Festival as a case,this paper analyzes the management of volunteers in tourism festival activities based on the ideas and methods of modem human resources performance management. Through field investigation,the author analyzes the problems of the performance management of the volunteers in Nanning International Folk Song Arts Festival and constructs an organization structure for the volunteers performance management. Then an index system and specific job content of six aspects are designed.

关 键 词：旅游节庆活动 志愿者管理 南宁国际民歌艺术节 

分 类 号：F239.4[经济管理—会计学]