图书催还服务初探  

Probe into Overdue Books Recalling Service

作　　者：吴宇[1] 

机构地区：[1]唐山市图书馆,河北唐山063000

出　　处：《科技情报开发与经济》2013年第23期101-103,共3页Sci-Tech Information Development & Economy

摘　　要：图书催还服务是关系到读者满意与否的大问题。分析了读者图书逾期不还的原因,介绍了图书催还的方式与措施,指出在催还过程中只有秉承人性化的服务理念,才能达到最佳的服务效果。Overdue books recalling service is a big problem related to the readers＇ satisfaction. This paper expounds the reasons why the readers don＇t return the books in the time limit, introduces some modes and measures for overdue books recalling service, and points out that only the humanized service concept is adhered in the books recalling, can the best effect of service be achieved.

关 键 词：图书馆服务 流通服务 图书催还服务 

分 类 号：G251.5[文化科学—图书馆学]