基于居民健康卡的预约诊疗流程优化  

Clinic Appointment Process Optimization Based on Residents' Health Card

作　　者：王延昭[1] 李海霞[1] 姚刚[1] 汪火明[1] 唐慧[1] 

机构地区：[1]华中科技大学同济医学院附属同济医院.湖北武汉430030

出　　处：《中国医院管理》2014年第1期38-39,共2页Chinese Hospital Management

基　　金：湖北省卫生厅卫生政策科研项目(JXIB1103)

摘　　要：针对患者预约服务及候诊排队拥挤的问题,讨论了基于手机短信的院外候诊服务流程和基于专家问诊时间的分时就诊流程。首先介绍了预约诊疗的几种模式,并讨论了预约就诊数据交换的流程,然后讨论了基于手机短信的院外候诊服务流程和基于专家问诊时间的分时就诊流程,完全改变了传统取号后直接候诊的就医流程。文章主要从院外候诊、分时就诊以及服务质量评价等方面对预约诊疗服务流程进行优化,对有效解决医院"三长一短"的问题、缓解医院拥挤的现状、减少患者感染几率具有非常重要的作用。Based on queuing congestion problem, mobile phone text messages outside the hospital based waiting service processes, and timeshare treatment process based on expert interrogation time for patients booking service and waiting are discussed. First, several models of the clinic appointment are introduced and the process of appointment da ta exchange is discussed. Then mobile phone text messages based outside the hospital waiting service processes and time-sharing treatment process based on expert interrogation time completely changing the traditional the process of waiting for medical treatment is discussed. From outside the hospital waiting time-treatment and the evaluation of the quality of service aspects, clinic appointment service process is optimized. This plays an important role on the resolution of the hospital ＂three long and one short＂ problem, on easing the hospital crowd situation, and on reducing the risk of infection in patients.

关 键 词：居民健康卡 预约诊疗 院外候诊 分时就诊 

分 类 号：R197.323.1[医药卫生—卫生事业管理]