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机构地区:[1]四川省达州市中西医结合医院,四川达州635000
出 处:《中国伤残医学》2014年第3期32-33,共2页Chinese Journal of Trauma and Disability Medicine
摘 要:目的:探讨儿科实施优质护理服务的方法。方法:采取组织学习优质护理服务的相关知识,转变服务理念,优化服务流程,改变排班方式,营造温馨、舒适的环境,定期护理质量检查、患儿及家属满意度调查,外出进修学习人员回科举行汇报会,帮出院患儿办理相关手续等措施。结果:患儿及家属满意度从82%上升到99%,社会效益和经济效益显著提高。结论:通过优质护理服务的实施,明显提高了护理质量、患儿及家属满意度,增强了护士工作的积极性。Objective:Discussion the methods of pediatric's high quality nursing service. Methods:By learning relevant knowledge of quality care, changing the service concept, optimizing service processes, adjusting the scheduling, and creating a warm, comfortable envi- ronment, regulating nursing quality check, surveying the satisfaction of children and family, holding a briefing meeting for study staffs when they came back, helping children with discharge procedures, and so on. Results:The children and family's satisfaction rose from 82% to 99%, the social benefit and economic benefit were remarkably increased. Conclusion:Through the implementation of high quality nursing service, improved the quality of nursing, raised the children and familyg satisfaction, enhanced the nurses'working enthusiasm.
分 类 号:R192[医药卫生—卫生事业管理]
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