无线通信系统中的QoS和QoE管理  

QoE & QoS Management in Wireless Communication System

作　　者：段维宁[1] 刘建强[1] 赵鑫[1] 

机构地区：[1]中国联通研究院,北京100032

出　　处：《办公自动化（综合月刊）》2014年第1期31-34,共4页Office Informatization

摘　　要：现如今,无线通信系统由于它诸多的优势,已经广泛流行开来。从消费者的角度来看,我们可以认为最初使用无线通信系统的消费者需求只是从一个地方移动到另一个地方的不间断通信。无线通信系统最初启动的目的是为了满足这些消费者的最低需求,因此,第一代移动通信技术诞生了。之后,随着消费者需求的增加,第一代移动通信技术经历了不断发展,目前已经进入了第四代移动通信(4G)时代。在高速发展的过程中,由于消费者需求的重要性,运营商应该始终关心的是服务质量(QoS)和终端用户体验质量(QoE)。只有通过不断优化服务质量(QoS)和终端用户体验质量(QoE),才能将消费者满意度维持在较高的水平。因此,在无线通信系统的设计过程中,服务质量(QoS)和终端用户体验质量(QoE)的管理尤为重要。Now a day, wireless communication systems are popular due to its wide advantages. In the customer＇s point of view, we can say the most of the customer requirements related to communication from one place to another place are fulfilled up to the most extent using these systems. The initiation to these wireless communication systems started to satisfy the minimum requirements of the customers, therefore the first generation （1 G） mobiles are came into the picture, there after according to customer satisfaction the requirements are increased and therefore the evolution started from lG and now, it is reaching 4G. In this evolution we take care about the quality of service （QoS） and quality of end user experience （QoE） which customer requirements is important. By maintaining QoS as well as QoE, we can maintain the level of eustomer satisfaction, so the QoS ＆ QoE management in wireless communication systems is significant particularly in the design part of the system.

关 键 词：服务质量(QoS) 终端用户体验质量(QoE) 关键性能指标(KPI) 网络管理系统(NMS) 

分 类 号：TN92[电子电信—通信与信息系统] C931.6[电子电信—信息与通信工程]