基于抢答机制下的联合参考咨询服务模式研究——以“江苏省工程文献信息中心平台”为例  

A Study on United Digital Reference Service Mode Based on Preemptive Mechanism : A Case Study of the Engineering Literature Information Center Platform of Jiangsu Province

作　　者：徐春[1] 殷铭 

机构地区：[1]中国药科大学图书馆 [2]江苏省科学技术情报所科技文献中心

出　　处：《图书馆学研究》2014年第3期80-83,共4页Research on Library Science

基　　金：江苏省科技基础设施建设计划基金项目(项目编号:BM2010611)的研究成果之一

摘　　要："江苏省工程文献信息中心平台"是由10家共建单位参与的服务平台,平台的核心是一批具有不同学科背景的咨询馆员,他们为广大读者提供最快最准的文献服务。该平台的优势就是尝试将抢答机制应用到平台服务中,通过解决咨询馆员在抢答过程中遇到的问题对抢答机制不断优化,使得平台的工作效率得到不断提升。The Engineering Literature Information Center Platform of Jingsu Province is a service system constructed by 10 libraries. As the core of it, the reference librarians with different subject backgrounds provide fast and accurate service for 24 hours. The advantage of the platform is based on that it adopts a preemptive mechanism, by which, the librarians can put the queries which haven＇t been answered in their tasks first and then give the answers. And according to the deficiencies of the mechanism, the platform is gradually optimized and the efficiency is improved.

关 键 词：抢答机制 联合参考咨询 咨询馆员 服务模式 

分 类 号：G252.6[文化科学—图书馆学]