上海研发平台全文传递服务统计分析——以华东理工大学图书馆为例  

An Analysis on Users' Needs and Satisfaction of Shanghai R&D Public Service Platform : A Case Study of the Library of East China University of Science and Technology

作　　者：梁茹[1] 李建霞[1] 杨益[1] 

机构地区：[1]华东理工大学图书馆

出　　处：《图书馆学研究》2014年第5期83-89,共7页Research on Library Science

摘　　要：根据上海研发公共服务平台和华东理工大学图书馆全文传递的用户需求数据,对研发平台全文传递用户需求情况及用户评价进行统计,分析华东理工大学图书馆未完成平台用户需求及造成中差评的主要原因,建议通过调整馆藏资源体系、拓展特种文献保障、完善检索查询系统、开展用户教育和培训等对策措施,来提高用户满意度。Based on data of users＇ needs of full document deliveryof Shanghai R＆D Public Service Platform and Library of East China University of Science and Technology （ECUST）, the paper makes a statistical analysis on the users＇ needs and satisfaction of full document, delivery of the public service platform, discusses the main causes of unfinished platform user demand and bad review of ECUST, and suggests that only by adjusting the system of collection resources, expanding special literature guarantee, improving retrieval query system, and developing user education and training, etc the customer satisfaction can be improved.

关 键 词：全文传递 用户需求 用户满意度 

分 类 号：G253[文化科学—图书馆学]