医院分时就诊服务流程优化设计  

Optimization Design of Time-sharing Service Process of Hospital

作　　者：姚刚[1] 张晓祥[1] 汪火明[1] 

机构地区：[1]华中科技大学同济医学院附属同济医院计算机中心

出　　处：《中国数字医学》2014年第4期52-54,共3页China Digital Medicine

摘　　要：针对患者预约服务及候诊排队拥挤的问题,讨论了基于手机短信的院外候诊服务流程和基于专家问诊时间的分时就诊流程。首先介绍了预约诊疗的几种模式,并讨论了预约就诊数据交换流程,然后阐述了基于手机短信的院外候诊服务流程和基于专家问诊时间的分时就诊流程,完全改变了传统取号后直接候诊的就医流程。主要从院外候诊、分时就诊以及服务质量评价几个方面对预约诊疗服务流程进行优化,对有效解决医院"三长一短"问题,缓解医院拥挤的现状,减少患者感染几率具有非常重要作用。Queuing congestion problem, based mobile phone text messages outside the hospital waiting service processes and timeshare treatment process based on expert interrogation time for patients booking service and waiting. First introduced several models of the clinic appointment and discuss the process of appointment data exchange, and then based mobile phone text messages outside the hospital waiting service processes and time-sharing treatment process based on expert interrogation time, completely changed the traditional take a number direct the process of waiting for medical treatment. From outside the hospital waiting time- treatment and the evaluation of the quality of service aspects clinic appointment service process optimization is very important to have an effective solution to the hospital ＂three long and one short＂ to ease the hospital crowded the status quo, to reduce the risk of infection in patients with role.

关 键 词：预约诊疗 院外候诊 分时就诊 

分 类 号：R197.1[医药卫生—卫生事业管理]