对新医改下病人就医需求的认识与思考  

Understanding and Consideration of Patients' Needs Under New Health Care Reform

作　　者：王仲[1] 

机构地区：[1]清华大学医学中心北京102218

出　　处：《中国医院管理》2014年第4期4-5,共2页Chinese Hospital Management

摘　　要："以病人为中心"是全球一致认同的观点。病人到医院就医时的需求是什么,并未被所有医护人员所理解。在医药卫生体制改革的背景下,如果弄不清病人就医需求是什么,医改就不能满足大众和社会的需求。通过对病人就医心理的分析,阐述了病人对医院和医生的需求,概括起来就是"4C",包括:方便、关爱、疗效和费用。这四个方面是改善医患关系、防范医疗风险、保障医改成功的重要因素。＂Patient-centered＂ is a worldwide concept. Not all the medical and nursing staffs understand what the needs are when the patients come to the hospital. Under medical and health care reform, if patients＇ medical treatment need isn＇t clarified, medical reform won＇t satisfy the demand of the mass and society. Through the analysis of pa- tients＇ medical psychology, patients＇ demand for hospitals and doctors is explicated. ＂4C＂ is summarized, including convenience, care, curative effect and cost. The four aspects are the important factors of improving doctor-patient rela- tionship, preventing medical risk, and ensuring the success of medical and health care reform.

关 键 词：医疗服务 需求 以病人为中心 

分 类 号：R197.323.2[医药卫生—卫生事业管理]