优质护理服务在神经外科应用的效果分析  

Effect Analysis of High Quality Nursing Service in Department of Neurosurgery

作　　者：朱雪荣[1] 康芳琴[2] 

机构地区：[1]西安市第一医院神经外科,陕西西安710002 [2]西安交通大学第二附属医院宣传部,陕西西安710004

出　　处：《中国医学伦理学》2014年第2期212-214,共3页Chinese Medical Ethics

摘　　要：目的分析总结"优质护理服务"活动在神经外科开展的临床效果。方法在神经外科病房优质护理服务示范工程活动中,通过对开展优质护理服务活动前后患者及家属满意度、护理差错事件次数、医疗纠纷发生次数、家属陪护率等的调查对比,客观评价其实施效果。结果开展优质护理服务后患者及家属满意度提高,而护理差错事件、医疗纠纷次数、家属陪护率有所下降。结论优质护理服务模式可提高神经外科医疗护理质量和患者满意度。Objective：To explore the clinical effect of high quality nursing service in department of neurosur-gery.Methods：The patient and family＇s satisfaction degree , number of nursing errors , medical disputes , family ac-company rate and so forth were compared before and after the implementation of high quality nursing service in de-partment of neurosurgery .ResultsAfter the implementation of high quality nursing , the satisfaction degree of pa-tients and their families was improved and the nursing errors , medical disputes and family members accompany rate were reduced .Conclusions：High quality nursing service mode could improve the nursing quality and patient satis-faction in department of neurosurgery .

关 键 词：优质护理 神经外科 护理质量 患者满意度 

分 类 号：R47[医药卫生—护理学]