医患双方对医患纠纷人民调解认知差异的比较分析  

Comparative Analysis of Cognitive Differences of People's Mediation Between Doctors and Patients

作　　者：张兆金[1] 黄欣[2] 黄敏芳[2] 王练深[2] 魏东海[2] 

机构地区：[1]广州医科大学附属第三医院,广东广州510150 [2]广州医科大学,广东广州510182

出　　处：《中国医院管理》2014年第5期65-67,共3页Chinese Hospital Management

摘　　要：目的了解医患双方对医患纠纷人民调解认知的差异,从而对医患纠纷人民调解的健康发展提出具有针对性的对策和建议。方法对广州市6家医疗机构219名医务人员和290名患者进行问卷调查。结果医方对医患人民调解的知晓情况比患方更好,但总体水平偏低;医患双方均怀疑医患纠纷人民调解解决纠纷的能力;医患双方更看重人民调解的公平公正中立和专业化调解优势;医患双方对医患纠纷人民调解的作用有良好共识。结论加强宣传力度、创新宣传形式,提高医患双方知晓率和知晓水平;完善调处机制,提高纠纷调处能力;保持中立、维护公平;加强专业性优势建设。Objective To understand cognitive differences on the people＇s mediation between doctors and patients and to make some recommendations on how to make it have a good development.Methods Questionnaire survey was conducted among 219 doctors and 290 patients from 6 medical institutions selected in Guangzhou.Results Doctors have a better awareness of people＇s mediation,but the levels are both low; Both doctors and patients suspect people＇s mediation capacity of dispute resolution; Both doctors and patients prefer fair,neutral and professional mediation; Doctors and patients have a good consensus on people＇s mediation function.Conclusion Propagation should be strengthened,forms of propaganda be innovated,and both doctors and patients＇ awareness and level of awareness be improved; mechanism be perfected and the capacity in solving medical disputes be improved; neutral and maintaining fair be remained; and the construction of profession be strengthened.

关 键 词：医患纠纷 人民调解 认知差异 比较分析 

分 类 号：R197.323[医药卫生—卫生事业管理]