调查方式对满意度问卷回收率及满意度的影响  

Effect of different investigation methods on collection and satisfaction rates of patient satisfaction questionnaires

作　　者：张颖[1] 张玉榕[1] 王克芳[2] 

机构地区：[1]滨州市人民医院,256610 [2]山东大学护理学院,济南250012

出　　处：《国际医药卫生导报》2014年第9期1292-1294,共3页International Medicine and Health Guidance News

摘　　要：目的 探讨住院患者护理满意度调查的最佳方式,以获得准确信息,提高科室一级质控的质量,为护理管理措施的制定及改进护理工作提供可靠依据.方法 2011年10月至2012年6月,采用护理部与科室共同设计的护理质量问卷调查表对即将出院患者进行护理满意度调查.在不同时间段分别由护士长、值班护士、责任护士进行满意度调查,计量资料采用t检验,计数资料采用Х^2检验,以P＜ 0.05认为有统计学意义.结果 责任护士月满意度调查问卷回收率、满意率分别为95.17％,98.9％,均显著高于护士长组（42.51％,91.6％）及值班护士组（56.38％,92.4％）,满意度调查问卷回收率、满意率有统计学意义（P＜0.01）.结论 责任护士进行即将出院患者的满意调查是一种较好的护理满意度调查方法,可以明显提高调查的回收率及满意率.Objective To investigate the best investigation method of nursing satisfaction to the inpatients,to get accurate information,and improve the quality of first level quality control of department for nursing management measures to provide reliable basis and improve nursing work.Methods We used the nursing quality questionnaire by nursing department and the department co-designed to investigate patients＇ satisfaction to nursing care from October 2011 to June 2012.In different time,the satisfaction surveys were conducted by head nurse,the nurse on duty and the primary nurse respectively.The t test was applied to compare the difference of measurement data; and the Chi-squared test to enumeration data.There was statistical significant difference when P ＜ 0.05.Results The collection and satisfaction rates of patient satisfaction questionnaires in the primary nurse were 95.17％,98.9％,and there was statistical significant difference to the head nurse and the nurse on duty （P ＜ 0.05）.Conclusion The discharged patients＇ satisfaction survey conducted by primary nurse was a better method in nursing satisfaction survey,and it can improve the recovery and satisfaction rate obviously.

关 键 词：满意度调查 回收率 满意率 

分 类 号：R47[医药卫生—护理学]