医患关系现状及医院社会工作介入空间探讨  

Discussion on the status of doctor-patient relationship and intervention of hospital social work

作　　者：王献蜜[1] 谢敏丽[2] 

机构地区：[1]中华女子学院性别与社会发展学院,北京市朝阳区育慧东路1号100101 [2]北京市丰台区铁营医院

出　　处：《中国医院》2014年第6期I0002-I0002,1,2,共3页Chinese Hospitals

摘　　要：为了解医患关系的现状,探讨医院社会工作的介入空间,并寻求医患之间有效的沟通模式,采用定量研究的方法进行问卷调查,数据分析采用SPSS16.0统计分析软件。研究发现,内外科的医患冲突没有显著性差异,治疗初期和中期医护人员能够主动与患者沟通,不同文化程度患者对医护人员的服务态度要求不同。治疗后期医护人员更多关注患者的病情,而对病患的家庭、工作及情感方面关注甚少,不利于患者的全面康复。医院社会工作可以在收集患者信息、患者咨询服务、医患沟通动员活动、出院随访以及组织病友俱乐部等方式提供服务。The Objective is to find out the measures of intervention of Hospital Social Work （HSW） and explore ef ective communication model. The paper adopted quantitative research method and the data was analyzed by SPSS with the edition of 16.0. The results showed there is no dif erence between the internal medicine and surgical department. The doctors and nurses could communicate with patients actively during the early and middle stage. The request of at itude towards patients is higher among the patients with higher education. The doctors and nurses paid more at ention on the physical health and less on the family situation, work condition and emotional problem of patients, which is negative factor of patients’ comprehensive recovery. Therefore, hospital social work could be helpful on col ecting information, counseling, mobilization of doctor-patient communication, fol ow-up visit and patients’ club activities.

关 键 词：医患关系 医院社会工作 

分 类 号：R197.32[医药卫生—卫生事业管理]