部队医院建立独立军队人员诊疗区的管理探讨  

Administrative evaluationof isolated military outpatient service in military hospitals

作　　者：赵红 李淑君[2] 陈洁[3] 朱艳秋[4] 仲艳[5] 樊丽洁[5] 李灵玲 汤小燕 

机构地区：[1]第二炮兵总医院干部保健科,北京100088 [2]第二炮兵总医院,北京100088 [3]第二炮兵总医院护理部,北京100088 [4]第二炮兵总医院内分泌科,北京100088 [5]第二炮兵总医院骨科,北京100088 [6]总参管理保障部小西天门诊部,北京100086

出　　处：《中国医学装备》2014年第6期93-94,共2页China Medical Equipment

摘　　要：目的:探讨部队医院扩建后的军人门诊实行精细化服务在提高官兵满意度的应用效果。方法:组建一流的医疗团队,为官兵创造良好的就诊环境,提供满意的护理服务。结果:扩建后的军队人员门诊,为部队官兵提供全程无缝隙门诊就医服务,就诊官兵满意度达100%。结论:军队人员诊疗区功能齐备、相对独立,精细化服务的运用提高了为兵服务的满意度。Objective： To evaluate the effect of refined service in extended military outpatient service for enhancement of military staff satisfactory. Methods： We made better consulting environment for 53800 military staff, built first class medical team, and provide satisfactory nursing service. Results： The satisfactory rate of consulting military staff had improved to100% monthly. Conclusion： After extension, our military outpatient service had all kinds of functions and put refined service into outpatient services. We improved the satisfactory rate of military service.

关 键 词：军队人员 门诊 精细化管理 为兵服务 

分 类 号：R82[医药卫生—临床医学]