建立适应病人就诊时间规律的门诊管理制度  

Establishing an outpatient service management system that suits the time pattern of patients' visits

作　　者：李双喜[1] 江炼[1] 朱贤利[1] 向海欧[1] 王建萍[1] 李建萍[1] 孙奕[2] 

机构地区：[1]武汉市儿童医院 430016 [2]华中科技大学同济医学院

出　　处：《中华医院管理杂志》2001年第5期296-298,共3页Chinese Journal of Hospital Administration

摘　　要：通过分析我院门诊部 1997～ 2 0 0 0年门诊病人就医的时间分布规律 ,揭示门诊各科工作量的变化规律 ,以此指导医院管理层合理调配各科室的人力、物力 ,充分利用有限资源 ,调整各类人员的工作时间和工作班次 ,探索出一套更科学合理、更方便病人的工作人员排班制度 ,实行弹性工作制。实施该工作制保证了在病人就医高峰时间段有充足的工作人员为病人提供医疗服务 ,从而缩短了病人的等候时间 ,为建立优质、高效、低耗、快捷的门诊医疗服务体系 ,最大限度地满足病人的医疗需求 。An analysis of the time pattern of outpatients visits to our hospital from 1997 to 2000 led to the discovery of the variation pattern of each outpatient departments workload. This discovery has enabled the managers of the hospital to rationally deploy the manpower and material resources of various departments, make full use of limited resources, readjust the working hours and shifts of different kinds of staff, and work out a flexible system of working hours which is more scientific and more convenient to patients. Implementation of such a system has ensured that prompt delivery of medical service is accessible to patients even at the peak of visiting hours. Hence the reduction of patients time of waiting and the provision of a scientific guarantee for establishing a quality, efficient, low consumption and fast outpatient service system, meeting the medical needs of patients to the maximum and enhancing work efficiency.

关 键 词：门诊管理 时间规律 病人需求 

分 类 号：R197[医药卫生—卫生事业管理]