新形势下门诊服务质量管理的模式  

Mode of Quality Management in Outpatient Service in New Situation

作　　者：陆毅[1] 张战地[1] 王云霞[1] 

机构地区：[1]白求恩国际和平医院,石家庄050082

出　　处：《解放军医院管理杂志》2001年第6期448-448,共1页Hospital Administration Journal of Chinese People's Liberation Army

摘　　要：为探讨新形势下门诊服务质量管理 ,本文阐述了运用 ISO90 0 0族质量管理理论 ,对门诊服务质量进行监督和考评。To inquire into the quality management of the outpatient service in new situation, it is expounded in this article that the quality management theory on ISO9000 system should be managed for supervising and evaluating the outpatient service quality. The experience should be provided for increasing the outpatient service quality in new situation.

关 键 词：门诊质量管理 医疗市场竞争 医院发展 

分 类 号：R197.323[医药卫生—卫生事业管理]