TCESS的建立和与PDM系统集成的研究  

The Construction of A Tele-customers Engineering Support System and Its Integration with PDM System

作　　者：陆剑峰[1] 张浩[1] 赵炜[1] 

机构地区：[1]同济大学CIMS研究中心

出　　处：《制造技术与机床》2002年第2期12-14,共3页Manufacturing Technology & Machine Tool

基　　金：教育部骨干教师计划资助项目

摘　　要：制造企业的竞争体现在T、Q、C、S、E五要素 ,随着市场的发展 ,各个企业产品的质量和成本的差异缩小到一定程度后 ,服务开始成为客户选择产品的重要因素。文章讨论了以客户服务为中心的远程客户工程支持系统TCESS的基本组成和基本功能 ,分析了它和企业PDM系统的关系 ,并且结合同济大学CIMS研究中心的远程服务示范系统的开发 ,给出了远程客户支持系统的实现方案以及和PDM系统SmarTeam的集成方法。s:The competition of manufacturing enterprises is on five factors: time, quality, cost, service and environment. As the market develops, customers are not only interested in the physical properties of a product, but increasingly paying attention to the total offering, which includes the services around the product. The total offering is considered over the life cycle of a product. For the supplier, this means the changes of his service style. The paper introduces a customer_oriented service system_tele_customers engineering support system (TCESS). The composing and functions of a TCESS are discussed. While the engineering data is commonly managed by PDM system in the manufacturing enterprises, this paper discusses the relationship between the TCESS and PDM. The example of a TCESS_the tele_service system in the Tongji University CIMS Research Center_is also presented with the introduction of an integration method with PDM system SmarTeam.

关 键 词：PDM 远程服务 远程工程支持 TCESS 产品数据管理 集成 

分 类 号：TB497[一般工业技术] TH166[机械工程—机械制造及自动化]