上海市病人反应性的分析  

Analysis of the responsiveness of patients in Shanghai

作　　者：李国红[1] 胡善联[1] 陈志兴[2] 王波[2] 崔益萍[2] 

机构地区：[1]复旦大学公共卫生学院卫生经济学教研室,上海200032 [2]上海第二医科大学

出　　处：《中华医院管理杂志》2002年第5期312-316,共5页Chinese Journal of Hospital Administration

摘　　要：通过对上海市三级综合医院、三级专科医院、二级区 (县 )中心医院、街道医院和乡镇卫生院的典型调查 ,考察了门诊和住院病人对卫生系统反应性的认识。大部分病人反映可得到及时的关注 ,能方便地从社区或新闻媒体获得就医信息。超过半数的门诊和住院病人认为有治疗自主权 ,选择医生或护士的比例也在增加。多数病人会把个人稳私无保留的向医生陈述 ,并能得到医务人员对病情的合理解释。说明上海市卫生系统改革注重病人的反应性 ,取得了较好的效果。A typical investigation on third-tier general hospitals, third-tier specialty hospitals, second-tier district or county central hospitals, urban community hospitals, and rural township health centers in Shanghai was conducted so as to examine the responsiveness of outpatients and inpatients to the health system. Most of the patients surveyed said that they could get prompt attention and that they had convenient access to medical information from the community or the mass media. More than half of the inpatients and outpatients thought that they had autonomy with regard to treatment and a greater number of patients made their own choices of doctors and nurses. Most of the patients were willing to talk freely with their doctors about their confidential medical history and could get rational explanations about their conditions from the doctors. The results indicate that reform of the health system in Shanghai has attached importance to the responsiveness of patients and that good effects have been achieved.

关 键 词：病人反应性 卫生改革 上海 医疗服务质量 

分 类 号：R197.3[医药卫生—卫生事业管理]