高校学生公寓洗衣机产品服务系统设计探析  

College Students′Apartment Laundry Product Service System Design

作　　者：孟颖 张凌浩 

机构地区：[1]江南大学,无锡214122

出　　处：《包装工程》2014年第14期32-36,共5页Packaging Engineering

基　　金：江苏省第四期"333工程"科研项目(BRA2011159)

摘　　要：目的以高校学生公寓洗衣服务为主要研究对象,从公共服务的角度分析其存在的价值,通过对洗衣服务流程问题的分析,探析洗衣流程优化方向与设计策略,从而为大学生创造更好的洗衣服务体验,营造更好的生活服务环境条件。方法以实地调研的方式对学生公寓洗衣服务环境空间、学生的洗衣行为需求以及洗衣管理制度等方面进行研究,总结归纳出高校公寓洗衣服务的现状以及存在的问题。以产品服务系统创新理论为指导,从宏观系统架构以及微观人群需求两个角度,对洗衣服务流程节点进行综合性的分析探讨,从而形成结论。结论提出提高洗衣服务的信任度、增强洗衣服务的引导性、提高洗衣服务的可预见性3个方面的设计策略。Objective Regarding the college students＇ apartment laundry service as main study object, it analyzed its value from the perspective of public service.By laundry service process problems＇ analysis, it explored the laundry process optimization direction and design strategy, in order to create a better experience of laundry service and a better life service environment conditions for college students. Methods Research the apartment laundry service＇ s environment, students＇ behavior and needs and the laundry management system by on-the-spot investigation, it summarized the service＇ s current situation and problems.Guiding by the product service system innovation theory, it discussed laundry service process nodes from macroscopic system structure and microcosmic people＇ s demand synthetically, in order to get exact conclusions. Conclusion It came up with three constructive design strategies, including improve the trust of laundry service, strengthen the laundry service guidance, and improve the predictability of laundry service.

关 键 词：大学生公寓洗衣机 产品服务系统设计 设计策略 

分 类 号：TB472[一般工业技术—工业设计]