以病人为中心的业务流程框架研究  

Framework of Patient-Centered Business Process Management in Hospital

作　　者：金盾[1] 牟岚[1] 姚岚[1] 

机构地区：[1]华中科技大学同济医学院医药卫生管理学院,湖北武汉430030

出　　处：《中国卫生质量管理》2014年第4期88-91,共4页Chinese Health Quality Management

摘　　要：文章整合病人价值分析方法、业务流程再造、全面质量管理等理论和方法,构建以病人为中心的医院业务流程管理框架,并探讨支持这一框架的基本方法。提出绩效评价框架,并通过案例分析实践应用效果。The study integrated value analysis of patients, business process reengineering, theory and methods of total quality management, built a patient -centered hospital business proeess management framework, and explored the basic methodology to support this framework. The performance evaluation framework was proposed, and finally the effects of this model in practical application was analyzed through case studies.

关 键 词：病人价值 价值链 业务流程管理 战略业务单元 

分 类 号：R197[医药卫生—卫生事业管理]