中国服务外包业现状、问题与对策:基于中国与ORN数据的比较分析  

Present situation,problems and countermeasures of China's service outsourcing industry:Based on the comparative analysis of China and ORN data

作　　者：刘益[1] Arie Y.Lewin 郑锦荣 廖勇海[1] 

机构地区：[1]上海交通大学安泰经济与管理学院,上海200052 [2]美国杜克大学富库商学院,北卡罗来纳州27708 [3]中国服务外包研究中心,上海201206

出　　处：《上海管理科学》2014年第4期1-13,共13页Shanghai Management Science

基　　金：国家自然科学基金(71172128;70671082);长江学者和创新团队发展计划资助

摘　　要：离岸服务外包产业发展的好坏在当前我国实现经济转型深化改革开放的关键阶段有重要的战略意义。但未来整个行业的发展则依赖于服务外包企业在竞争日益加剧的全球离岸服务外包市场中竞争优势的建立和强化。本研究通过交大-杜克中关全球外包联合研究中心平台,就中国服务外包企业和国际服务外包企业的竞争力、业务状况及未来发展预期和增长与创新战略意愿等进行了调查研究。对比分析发现,中国服务外包企业存在整体规模偏小、服务外包经验不足、业务标准化程度不高、成本优势不显著等问题。我们分析了问题产生的原因及后果,并从企业和政府的角度提出了有关的对策建议。Development of offshore service outsourcing industry played an important role in current stage of China＇ s economic transformation. But future development of the whole industry depended on how to establish and strength each outsourcing provider＇s competitive advantages in global outsourcing market. In this study, we conducted a survey about competiveness, business situation, future development expectation, growth and innovation strategy of service outsourcing enterprises in both China and U.S., and compared these index performances between Chinese and global sampled firms. Our results indicated that, Chinese service outsourcing enterprises generally have existed issues of small company size, inexperience, low business standardization, low cost advantages and the like need to be addressed. We discussed reasons why these issues produced and consequences that the issues bring. And finally, we provided relevant managerial and policy implications from both outsourcing provider and government institutions.

关 键 词：服务外包 竞争力 增长战略 创新战略 

分 类 号：F752[经济管理—国际贸易]