成都市儿童家长预防接种服务满意度和知晓率调查分析  

Survey on satisfaction rate of vaccination service and awareness rate of vaccination knowledge among parents in Chengdu

作　　者：王艳梅[1] 陈文[2] 郑珂[1] 黄蓉娜[1] 杨汝沛[1] 蔡军[1] 张量智[1] 

机构地区：[1]四川省成都市疾病预防控制中心,610041 [2]四川省医学情报研究所,成都610041

出　　处：《重庆医学》2014年第24期3210-3211,3216,共3页Chongqing medicine

摘　　要：目的了解儿童家长对预防接种门诊服务满意度和预防接种知识知晓率情况,为进一步加强免疫规划接种工作提供科学依据。方法采用《四川省预防接种单位管理办法》统一制订结构式调查问卷,对成都市116家接种门诊,每个门诊30名儿童家长展开调查。结果儿童家长对预防接种服务综合满意度为98.07%,对"接种人员业务技术"满意率最高(96.41%),对"门诊环境"满意率最低(94.34%);儿童家长预防接种知识综合知晓率为88.02%,对"孩子出生后需要打预防针"知晓率最高(100.00%),对"说出3种国家免疫规划疫苗"知晓率最低(67.93%)。结论成都市儿童家长对预防接种服务满意度高,对接种必要性知晓率高,对疫苗知识知晓率较低。继续推进全市预防接种门诊规范化建设,加强免疫规划知识健康教育宣传工作。Objective We conduct this research in order to understand the satisfaction rate of vaccination outpatient service and awareness rate of vaccination knowledge among parents ,and to provide scientific basis for strengthening immune programming . Methods We used unified and structured questionnaire suggested by Regulations for Management of Vaccination Units in Sichuan Province .A total number of 116 vaccination outpatient sections were included in our research and in each outpatient section ,30 par-ents were investigated .Results In children′s parents ,the overall satisfaction rate of vaccination outpatient service was 98 .07% , with the highest satisfaction rate（96 .41% ） in technical skills of vaccination staffs ,and lowest satisfaction rate（94 .34% ） in the en-vironment of vaccination outpatient section .The overall awareness rate of vaccination knowledge was 88 .02% ,with the highest awareness rate（100 .00% ） in the question “If it is necessary to take vaccines after child′s birth” ,and lowest awareness rate （67 .93% ） in the question“Which are the three kinds of national immunization vaccines” .Conclusion In Chengdu ,the satisfaction rate of vaccination service is quite high among parents and most of the parents understand the necessity of taking vaccines ,but the awareness rates of questions related to vaccines are low .Therefore ,it is necessary to continue pushing standardized construction of vaccination outpatient service and strengthen health education about immune programming .

关 键 词：儿童家长 预防接种 满意度 知晓率 

分 类 号：R186[医药卫生—流行病学]