基于IPA分析的患者满意度影响因素研究  

Study on patients' satisfaction influence factors based on IPA analysis

作　　者：刘乐[1] 龙杰[1] 卢良州 唐宁[1] 

机构地区：[1]广州医科大学附属肿瘤医院,广东广州510095

出　　处：《卫生软科学》2014年第9期590-596,共7页Soft Science of Health

摘　　要：在肿瘤专科型医院患者满意度测评体系的基础上,选取某一肿瘤专科医院患者进行满意度问卷调查,运用IPA分析方法研究肿瘤专科医院患者的满意度影响因素,帮助医院识别患者满意度不高的因子,分析医院管理实践中存在的不合理因素,为后期的管理工作提供指导意见。Selected patients to do satisfaction questionnaire survey from a tumour hospital which was based on patients＇ satisfaction evaluation system in tumour hospitals. Studied patients＇ satisfaction influence factors in tumour hospitals by IPA analysis method. So as to help hospitals that to know the factors of patients＇ dissatisfaction. Analyzes unreasonable factors which existing in hospitals＇ managernent practice. Provides suggestion for upper management working.

关 键 词：肿瘤专科医院 患者满意度 IPA分析 

分 类 号：R197.32[医药卫生—卫生事业管理] R197.5[医药卫生—公共卫生与预防医学]