远程用户体验评估综述:工具、方法和挑战  

Remote User Experience Evaluation Review:Tools,Methods and Challenges

作　　者：韩立[1] 刘正捷[1] 张军[1] 陈媛嫄 

机构地区：[1]大连海事大学信息科学技术学院,大连116026

出　　处：《计算机科学》2014年第10期196-203,共8页Computer Science

基　　金：中央高校基本科研业务费专项资金(3132013041)资助

摘　　要：远程用户体验评估允许评估人员和用户在时间和(或)空间上分离,它具有经济、便捷、对用户打扰少,能在真实环境中对大量多样的用户进行研究等特点,被认为是解决传统用户体验评估问题的一个理想方案,并逐渐成为人机交互领域中一个热门的研究课题。首先介绍了远程用户体验评估的概念和分类;然后描述了远程评估的研究概况;接着提出了远程评估工具的系统架构,并依据系统架构,详细描述了数据采集、分析和呈现的各种方法;最后,总结了远程评估所面对的挑战以及未来的研究方向。Having many advantages, such as economy, convenient and fast, non-intrusive, allowing to study the plenty of diversity users in field, the remote user experience evaluation is considered as the potential solution for the problems of traditional user experience evaluation, and it becomes a research hotspot in the field of human-computer interaction. This paper reviews the state of remote user experience evaluation, where the architecture is given. According this architecture, the issues are classified into three parts which are data capturing, automatic analysis and visualization to discuss. At the end of this paper, the challenges and future research topics are listed.

关 键 词：远程用户体验 可用性 数据采集 自动分析 可视化 

分 类 号：TP311[自动化与计算机技术—计算机软件与理论]