引入员工参与机制的护理质量管理实践  

Practice of participative management in nursing quality management

作　　者：徐凌丽[1] 叶志弘[2] 潘红英[3] 朱陈萍[3] 

机构地区：[1]浙江大学医学院附属邵逸夫医院医院办公室,杭州市310016 [2]浙江大学医学院附属邵逸夫医院医院护理部,杭州市310016 [3]浙江大学医学院附属邵逸夫医院医院护理教育部,杭州市310016

出　　处：《中华护理杂志》2014年第10期1226-1228,共3页Chinese Journal of Nursing

基　　金：国家自然科学基金面上项目(编号:71373232);浙江省科技厅资助项目(编号:2011C23081)

摘　　要：为了提高护理质量,在护理质量管理中引入员工参与机制,通过单元安全文化活动、制度制订及修改、意外事件呈报、护理质量控制、质量改进项目等质量管理活动,鼓励一线护士参与医院、护理部、护理单元三级质量管理体系,有效营造安全医疗环境、提高患者满意度和优化护理职业环境。In order to improve the quality of care,participative management was adopted in nursing quality man- agement. The first-line nurses were encouraged to participate in the three-level quality management system through a series of quality control activities such as unit-based safety culture program,policy development and revision,report- ing of adverse events,quality control and quality improvement program. Participative management can effectively create a safe medical environment,increase patient satisfaction and optimize the professional environment in nursing.

关 键 词：质量控制 护理 参与式管理 

分 类 号：R47[医药卫生—护理学]