浅析智能药架对我院西院门诊药房服务流程改进的效果  

Improvement Effect of Smart Drug Shelves on Service Process in Outpatient Pharmacy of West Hospital of Our Hospital

作　　者：葛菁[1] 冯雷[1] 李瀛[1] 朱珠[1] 刘燕[1] 葛悦[1] 

机构地区：[1]中国医学科学院北京协和医院药剂科,北京100730

出　　处：《中国药师》2014年第11期1957-1960,共4页China Pharmacist

摘　　要：目的:门诊药房使用智能药架改进服务流程,为新流程的服务效果提供数据支持。方法:分析智能药架服务流程下药师调配时间和患者取药等候时间的数据,并比较流程改造前、后的患者取药等候时间等数据之间的差异。结果:智能药架流程下药师调配时间在5 min之内的占71.52%,在10 min之内的占95%以上;在9个时段中,2013-10-21患者取药等候时间中位数比2010-10-18均有不同程度的缩短。结论:智能药架服务流程提高门诊药房工作效率,缩短患者取药等候时间,提升门诊药房服务水平。Objective：To analyze the improvement effect of smart drugs shelves on the service process in the outpatient pharmacy and to provide supporting data for the new service process. Methods：The dispensing time of pharmacists and the waiting time of patients were studied and compared before and after the use of smart drugs shelves. Results： After the use of smart drugs shelves, 71. 52% of dispensing time was in 5min, and more than 95% was in 10min. In the 9 periods, the medians of patient waiting time on Oct 21, 2013 were all shorter than those on Oct 18, 2010. Conclusion：The use of smart drugs shelves can improve service efficiency, shorten patient waiting time and enhance service level of outpatient pharmacy.

关 键 词：优化服务流程 门诊药房 智能药架 

分 类 号：R952[医药卫生—药学]