以“痛点”思维营建数字图书馆体验的良好环境  

Building a Good Digital Library Experience Environment Based on “Pain Point Thinking”

作　　者：朱峻薇[1] 粟慧[1] 

机构地区：[1]杭州图书馆

出　　处：《图书情报工作》2014年第21期46-49,65,共5页Library and Information Service

基　　金：浙江省社会科学界联合会课题"体验时代的公共文化服务趋势--公共图书馆文化体验略论"(项目编号:2014N017)研究成果之一

摘　　要：数字图书馆在为用户获取数字信息提供服务的基本职能之外,更需要关注人文环境的营造和理想用户体验的提供。针对数字图书馆的"痛点"所在,从"痛点"思维的角度探讨优化对策,建议通过引入交互设计师与用户体验管理者、建立多维度的用户反馈机制等措施,形成不断改良的机制,最终构建起数字图书馆良好的服务环境,满足用户对数字图书馆在功能上、心理上的各种需求。In addition to the basic functions of information access and solve the problems, a digital library alsoneeds to pay attention to create a human environment and provide the ideal user experience. ＂Pain point＂ refers to the psychological gap or dissatisfaction caused by the user experience when the product or service expectations are not met.Aiming at the digital library ＂pain points＂ place, this paper carries on the discussion from ＂pain point thinking＂ point of view, and puts forwards the optimization of policy. By introducing the interaction designers, managers of user experience,establishing three-dimensional multidimensional measures user feedback mechanism, the mechanism of continuous im- provement is formed, in order to construct a good service environment in the digital library, and finally meet the functionaland the psychological needs of users towards the digital library.

关 键 词：数字图书馆 痛点思维 用户体验 交互 

分 类 号：G250.76[文化科学—图书馆学]