“银医一卡通”系统在门诊的应用与效果  

Application and effects of "Bank and Hospital One Pass Card" system in the clinic

作　　者：侯曼[1] 廖秀梅[1] 滑菲 

机构地区：[1]北京军区总医院门诊部,北京市100700 [2]北京军区总医院护理部,北京市100700

出　　处：《护理管理杂志》2014年第11期814-815,共2页Journal of Nursing Administration

摘　　要：目的探讨"银医一卡通"系统在门诊的应用与效果。方法在门诊医生工作站的基础上,建立"银医一卡通"系统。通过成立领导小组,制订相关制度和流程,开展人员培训,进行试点并逐渐完善,强化监督考核。结果患者挂号排队时间、候诊时间和交款排队时间缩短(P<0.01);患者对就诊过程满意度提高(P<0.05)。结论门诊应用"银医一卡通"系统可以提高就诊效率,提高患者对就诊过程满意度。Objective To explore the application and effectiveness of ＂Bank and Hospital One Pass Card＂ system in the clinic. Methods ＂ Bank and Hospital One Pass Card＂ system was established on the basis of outpatient doctor workstation. The specific management measures were implemented including es- tablishing a leadership team, developing relative system and process, training staff, making experiments, and strengthen supervision and assessment. Results The registration queue time, waiting time and payment queue time became shorter （ P〈 0. 01 ） , and patient satisfaction was improved （ P 〈 0. 05 ）. Conclusion ＂Bank and Hospital One Pass Card＂ system used in the clinic process can improve treatment efficiency and patient satisfaction.

关 键 词：银医一卡通 门诊 满意度 

分 类 号：C931.2[经济管理—管理学]