重庆某医院银医一卡通系统的研究与设计  

Research and design of bank and hospital one card system in one hospital of Chongqing

作　　者：袁雪莉[1] 王友俊[1] 肖明朝[2] 陈辉[3] 叶发平[1] 李进燕[1] 

机构地区：[1]重庆医科大学附属第一医院信息中心,400016 [2]重庆医科大学附属第一医院泌尿外科,400016 [3]重庆医科大学附属第一医院门诊部办公室,400016

出　　处：《重庆医学》2014年第31期4140-4141,共2页Chongqing medicine

摘　　要：目的设计一套银医一卡通系统,用于优化门诊流程,提高医院服务水平和患者满意度。方法在现有门诊流程的基础上,增加银行卡转账和支付功能,利用城市一卡通平台,形成银医一卡通系统。结果患者能够通过银医一卡通系统享受自助服务,很大程度减少了门诊窗口的压力,缩短了患者排队等候的时间。结论银医一卡通系统有助于优化门诊流程,是提高医院工作效率和患者满意度的有效途径。Objective To design a bank and hospital one card system to optimize outpatient service process and improve service level of outpatient .Methods On the basis of the existing outpatient service process ,we combine transfer function and payment function of bank card ,thus a bank and hospital one card system was designed to utilize the advantage of ＂City Payment Card＂ .Re‐sults The waiting time of outpatients was shortened through the self service of bank and hospital one card system ,the pressure of outpatient service windows was reduced .Conclusion Bank and hospital one card system can optimize outpatient service process , which can improve hospital efficiency and patient satisfaction .

关 键 词：银医一卡通 门诊流程 优化 

分 类 号：R197.324[医药卫生—卫生事业管理]