医护全程诊疗模式对 ICU患者家属满意度的影响  

Influence of the doctor-nurse whole course medical mode on the satisfaction of ICU patients ’ family members

作　　者：骆艳妮[1,2] 毕育学[1] 王利[2] 姚聪[3] 封小荣 

机构地区：[1]西安交通大学医学部公共卫生学院,710061 [2]西安交通大学第二附属医院重症医学科,710004 [3]西安交通大学第二附属医院整形美容科,710004 [4]西安交通大学第二附属医院干二病区,710004

出　　处：《中华现代护理杂志》2014年第31期3996-3999,共4页Chinese Journal of Modern Nursing

摘　　要：目的：探讨医护全程诊疗模式对ICU患者家属满意度的影响。方法以医护全程诊疗模式实施前后各200名患者家属为调查对象，发放满意度调查表，采用非同期对照法评价医护全程诊疗模式对ICU患者家属满意度的效果。结果实施医护全程诊疗模式前患者家属对护士的满意度为89．5％，实施后为97．0％，差异有统计学意义（χ^2＝8．937，P＝0．003）。护士工作主动性、护理技术、服务态度、健康教育、病区管理方面平均分分别由（8．43±1．30），（8．39±1．29），（5．51±0．99），（8．26±1．64），（5．54±1．04）分提高至（8．94±0．37），（8．85±0．70），（5．97±0．26），（8．95±0．31），（5．95± 0．31）分，差异均有统计学意义（t值分别为5．336，4．423，6．356，5．847，5．343；P＜0．01）。结论医护全程诊疗模式可以提高护士的专业素质，增加护士对患者病情的了解，提高护理服务质量，提高患者家属对护士工作的满意度。Objective To discuss the influence of the doctor-nurse whole course medical mode on the satisfaction of ICU patients ’ family members.Methods Totals of 200 patients ’ family members were investigated before and after the implementation of the doctor-nurse whole course medical mode.The satisfaction was evaluated before and after the usage of the doctor-nurse whole course medical mode.Results The satisfaction of patients’ family members on nurses before and after the doctor-nurse whole course medical mode was 89.5%and 97.0%, respectively.There was a significant difference （χ^2 =8.937,P=0.003）.The mean scores of nurses work initiative, nursing technology, service attitude, health education, ward management were （8.43 ±1.30）, （8.39 ±1.29）, （5.51 ±0.99）, （8.26 ±1.64）, （5.54 ±1.04） before and （8.94 ± 0.37）, （8.85 ±0.70）, （5.97 ±0.26）, （8.95 ±0.31）, （5.95 ±0.31） after the doctor-nurse whole course medical mode.There were significant differences （t=5.336, 4.423, 6.356, 5.847, 5.343, respectively;P〈0.01 ） .Conclusions Implementation of the doctor-nurse whole course medical mode can improve the professional quality of nurses and increase the patients’ families satisfaction to nurses job.

关 键 词：医护全程诊疗模式 重症监护病房( ICU) 满意度 

分 类 号：R473[医药卫生—护理学]