重症监护病房优质护理服务质量评价表的构建  

Construction of quality evaluation table for ICU nursing quality care

作　　者：徐宏[1] 于长颖[1] 杜丽娜[1] 石妮[1] 

机构地区：[1]哈尔滨医科大学第二附属医院门诊儿科,150001

出　　处：《中华现代护理杂志》2014年第32期4137-4139,共3页Chinese Journal of Modern Nursing

摘　　要：目的：构建适合重症监护病房（ ICU）护士优质护理服务质量评价的量化表，为ICU优质护理服务开展效果提供客观的评价标准。方法应用德尔菲法（ Delphi）建立评价表框架、条目及权重，应用评价表对ICU护士优质护理服务质量进行评价。结果构建出ICU优质护理服务质量评价表，包含评价内容和评价方式2个维度；评价内容包括出勤情况、日常生活护理质量、压疮护理质量、协作质量、医嘱执行质量、与家属沟通质量6个条目；评价内容包括科室评价、组间评价、自我评价3个条目。测量结果显示护士在“压疮护理质量”、“与家属沟通能力”方面平均得分较低，分别为88．20，87．68分。结论通过定量研究方法，确立了适合于ICU护士使用的优质护理服务质量评价表，为优质护理服务开展情况提供了客观的评价标准。Objective To construct quality evaluation table （ QET） for assessing the effect of ICU nursing quality care objectively.Methods The study utilized Delphi method to construct frame, clause and weight of QET.Results To construct QET included 2 dimensions：evaluation of the content （6 clauses-attendance, daily life of nursing quality, nursing quality of pressure ulcer, collaborative quality, order implementation quality and quality of communicated with families ） and evaluation methods （ 3 clauses-department assessment, inner-team assessment and self-assessment） .After survey, the nursing quality of pressure ulcer and quality of communicated with families achieved relative lower score （88.20 and 87.68）.Conclusions Through quantitative research methods,we establish a suitable QET which could provide an objective standard for nursing quality assessment.

关 键 词：优质护理服务 质量评价表 构建 

分 类 号：R47[医药卫生—护理学]