实行预约服务在门诊输液室的应用  

The Implementation of Reservation Service in the Outpatient Infusion Room

作　　者：刘金花 

机构地区：[1]金坛市第一人民医院门诊输液室,江苏金坛213200

出　　处：《辽宁医学院学报》2014年第6期76-77,共2页Journal of Liaoning Medical University (LNMU) Bimonthly

摘　　要：目的探讨预约服务在门诊输液室的应用效果,为提高门诊输液室护理服务提供临床经验。方法选择2011年1月至2011年12月来医院门诊输液室输液患者共31 454人次,设为对照组,另选择2012年1月至2012年12月来医院门诊输液室输液患者共32 098人次,设为观察组,记录两组输液差错发生情况。另每组均于每月随机抽取5名患者调查,两组均共抽取60例患者接受调查,调查这120例患者对护理的满意度和输液等候时间。结果观察组护理满意度为95.00%,显著高于对照组(P<0.05),观察组患者输液等候时间显著短于对照组,差异有统计学意义(P<0.05);观察组输液差错发生率为0.06%,显著低于对照组的0.22%,差异有统计学意义(P<0.05)。结论预约服务可以有效降低门诊输液室输液差错发生率,节省患者等候输液时间,提高护理满意度,意义重大。Objective To explore the application effect of reservation services in the outpatient transfusion room, and to provide clinical experience for the improvement of nursing services in the outpatient transfusion room. Methods A total of 31 454 person-time for infusion in the outpatient infusion room of the hospital from January 2011 to December 2011 was chosen as the control group, and another 32098 as the observation group. Transfusion error occurrence was recorded in the two groups. In addition, 5 patients each month and 60 patients a year in each group （120 as a whole）, randomly selected, were asked about the satisfaction degree and the in-fusion waiting time. Results The nursing satisfaction of the observation group was 95. 00%, significantly higher than that of the con-trol group （P〈0. 05）, and the infusion waiting time of the observation group was significantly shorter than that of the control group. The difference was of statistical significance （P〈0. 05）. The transfusion error occurrence rate （0. 06%） in the observation group was significantly lower than 0. 22% in the control group. The difference was of statistical significance （P〈0. 05）. Conclusion Reserva-tion service can reduce error rates effectively in the outpatient transfusion room and shorten the waiting time, thus improving nursing satisfaction, which is of great significance.

关 键 词：预约服务 门诊 输液环境 满意度 

分 类 号：R45[医药卫生—治疗学]